Mental Toughness Programme


Click on the box below to take a look at the summary of Penny’s keynote speech on Mental Toughness

"Utterly superb!"

"We’re building a new Hotels team here at Aprirose, and we needed a half-year energy & momentum boost. 
We made the perfect choice – Penny was amazing!  Every member of our team was super-engaged for the entire session, and Penny’s own story is nothing short of inspirational.
The whole raft of challenges we thought we collectively faced  were completely achievable by the end of it.  What was all the more impressive was Penny’s ability to tailor-make the session so well to our company and our needs, cutting through any negativity, and transforming our frustrations into positive energy.   
We’re now in so much better shape. We’re coming back for more Penny, be sure of it! Thank you."
Kym Kapadia, Chief Commercial Officer, Aprirose Real Estate investment


Mental Toughness is the ability to manage and overcome stress, anxiety, worries, concerns and circumstances that prevent you from succeeding or excelling at a task. It’s also a measure of your resilience, confidence and ability to see challenges as opportunities rather than threats. People achieve things partly because of their skill, talent and ability but mostly because of their mental toughness.

Think about it – amazing sporting heroes and business leaders pick themselves up time and time again, they go again, and again because they are determined to succeed, and they won’t be beaten by life’s pressure sand obstacles. they are resilient and they find a way. That’s mental toughness.

The good news is that you can develop your Mental Toughness!

Individuals, teams and organisations can improve and develop their mental toughness in order to better handle the stress and pressure of work, achieve a particular goal, or to simply reduce anxiety (therefore improving mental health). The opposite of Mental Toughness is Mental Sensitivity (not weakness) and these people are more at risk of mental health issues because they don’t cope well with stress and pressure.

Improve Mental Toughness  >  Transform performance of individuals and organisations

You can take a Mental Toughness assessment online which takes about 10 minutes to complete. You answer a series of 48 questions, and a report will be generated,  scoring you in the 4 areas below. The report is then discussed with you in a one hour feedback session. You can buy an online Mental Toughness Assessment with feedback here.

Commitment : How committed you are to completing goals
Control : How you feel you are in control of your life and your emotions
Confidence : How you feel about your ability to do approach and complete a task and how you influence others
Challenge : How you push yourself, and how driven you are to succeed


Mental Toughness is a personality trait, which means that it sits in every one of us, and every time we do something our personality determines how we respond to the situation we find ourselves in. It’s about how well we cope with, and manage the stress, pressure and challenges we face.

Mental toughness is the key to performance, well being and positive behaviour. The importance of optimism, confidence, resilience, character, grit and attitude have never been more relevant in today’s workplace. Developing your mental toughness is vital to your survival in a challenging, stressful and pressurised world.

There are 4 key areas that determine your Mental Toughness:

How do you feel you are able to CONTROL your life and your emotions? If you have a high level of life control you are likely to have a ‘can do’ attitude, whereas a low control level will display a ‘can’t do’ attitude.

How much ‘stickability’ do you have – your COMMITMENT to things you do in your life? A mindset that instinctively says ‘I will do whatever it takes’ (rather than visualises failure and problems) shows a high level of Mental Toughness. Goals targets and measures are appealing to people that are mentally tough.

How do you respond to CHALLENGE? Resilience is an aspect that shows your ability to deal with an adverse situation, or a challenge. How do you view a challenge and respond to it?

To what extent do you believe you have the ability to deal with whatever you face? How do you consider your level of CONFIDENCE (or self belief) in your abilities and your interpersonal confidence? The Mentally Tough prosper, and the good news is you can develop the areas that will make you mentally tougher.


Have you ever wondered what makes someone a good athlete? Or a good leader? Or a good parent? Why do some people accomplish their goals while others fail? What makes the difference?

Usually we answer these questions by talking about the talent of top performers. He must be the smartest scientist in the lab. She’s faster than everyone else on the team. He is a brilliant business strategist.

But I think we all know there is more to the story than that. In fact, when you start looking into it, your talent and your intelligence don’t play nearly as big of a role as you might think. Intelligence only accounts for 30% of your achievement, and that’s at the extreme upper end.

What makes a bigger impact than talent or intelligence? Mental toughness.

Research shows that your mental toughness (grit, perseverance, passion) plays a more important role than anything else for achieving your goals in health, business, and life.

That’s good news because you can’t do much about the genes you were born with, but you can do a lot to develop mental toughness.

Why is mental toughness so important? And how can you develop more of it?


The good news is that Mental Toughness can be improved through assessment, diagnosis, training and coaching.

With understanding, interventions and evaluation our development programmes can be tailored to every organisation and individual. 

Mental Toughness programmes are invaluable for:

Leadership & Management Development

Staff Development

New Recruit Development

Organisational Development

Assessment, Training & Coaching may include these areas:


Anxiety control

Attentional control

Positive thinking

Goal setting


The test itself – feedback and coaching



Your people are in the building but are underperforming, or worse still not performing or engaged at all.

This is a critical wellbeing issue and costs businesses £20 billion annually in sickness absence and staff turnover.

The bigger cost though is what you don’t see; the lack of sales, the poor customer service, the phone not ringing or being answered correctly, orders going out wrong, slow production, poor planning, less profit, less on your bottom line. These all lead to an increase in hidden costs to every business.

Teaching your leaders about wellbeing and mental toughness and resilience will increase your productivity by up to 25% . Good culture comes from the top down, just this one fact should make you look at wellbeing in your company.

A disengaged employee will bring your teams morale down, will be disruptive and cause friction, the team can’t be cohesive, happy and on target, they won’t be innovative and engaged all because of one person, maybe a group of people and this can so easily be remedied.

So if you are looking at burnout, stress, low morale, depression, childcare or elderly care issues, disengagement, regular illness, bullying or harassment, frequent illness or known job hunting all these are signs of presenteeism and absenteeism two of the biggest killers of productivity in the workplace.

Are you or your people on go slow due to being defocussed and mentally over challenged?
How many are turning up but RIP; Retired In Post?
How many duvet days and sickness absence days are being taken through stress and ill health?
Are you losing key critical staff due to lack of employee emotional engagement?
Do you know if your employees are turning up, but are too sick to work?
How many instances are there of poor decision making,  non-compliance, and are you experiencing higher accident rates?
Do you know who is at risk of developing a mental illness or stress disorders?


Poor mental health costs employers between £33 billion and £42 billion a year, with an annual cost to the UK economy of between £74 billion and £99 billion.*Source:


There is growing recognition of the importance of individual wellbeing inside and outside the workplace. In working to get the very best out of their organisation, many managers are choosing to adopt practices to increase the wellbeing of their staff.

A recent and comprehensive study (GOV.UK) suggests improvement in wellbeing will result in improved workplace performance; in profitability (financial performance), labour productivity and the quality of outputs or services. Job satisfaction, including satisfaction with training, skills development opportunities, how much autonomy employees have in their role, and how much scope they have to use their own initiative and influence decisions, show a strong and positive link with workplace performance.


The term ‘wellbeing’ covers many aspects of the way people feel about their lives, including their jobs and their relationships with the people around them. Of course, a person’s wellbeing is to do with their own character and home or social life along with the workplace, but research shows that employers can have an influence on an individual’s sense of wellbeing in the way they run a workplace.


Employers have the potential to influence the wellbeing of their staff. There is no ‘one size fits all’ but where employers are able to raise wellbeing in their workforce, they see improvements in the performance of the workplace. When the demands of a job are particularly high this can reduce wellbeing. Job demands result not only from the amount of work a member of staff undertakes, but also from the level of compatibility with pressures outside of work. Ensuring good, open communication with employees, strong leadership and line management have a significant impact on a persons performance.


  Penny Mallory and her team deliver individual, team and organisational assessments, coaching, workshops and training to assess, develop and sustain resilient performance and wellbeing through applied diagnostic tools, coaching and development interventions.